I received an item with a broken vacuum seal.

We’re sorry you received an item with a broken seal. Occasionally, vacuum seals can be broken during transit due to package handling and movement. If you received an item with a broken vacuum seal, it is still safe to consume since the product is kept cold with dry ice in our insulated packaging. This maintains food safety throughout the entire journey. If you received an item with a large visible tear, please reach out to our team. We can be contacted through the contact form on our website, the chat box, or give us a call.

Updated on: 19/06/2026